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Customer Service Manager Job Vacancy at Beaconhill Smile Clinic – Apply Now!

Job Type: Full-Time
Location: Lagos
Industry: Customer Care
Qualification: BA/BSc/HND
Experience: Minimum of 3 years

Beaconhill Smile Clinic Limited is currently seeking a highly motivated Customer Service Manager to join our team in Lagos. As a key part of our operations, you will play an integral role in enhancing the overall patient experience and ensuring a high standard of service delivery. If you’re passionate about customer care and ready to lead a team in a thriving healthcare environment, this is the perfect opportunity for you!

Key Responsibilities

• Enhance Patient Experience: Oversee and improve the patient experience across all touchpoints, ensuring seamless service.
• Leadership & Team Development: Lead, motivate, and train the customer service team to deliver top-notch service consistently.
• Strategy Development: Develop and implement strategies to increase customer engagement and retention.
• Handling Inquiries: Efficiently manage patient inquiries, feedback, and complaints, ensuring timely and professional resolutions.
• Collaboration: Work closely with other departments to ensure a unified approach to service delivery.
• Record Maintenance: Keep accurate records of customer interactions, complaints, and service improvements.

Job Requirements

• Education: Bachelor’s Degree in Business Administration, Customer Service, or a related field.
• Experience: A minimum of 3 years in customer service, preferably in the healthcare or hospitality industry.
• Skills:
  • Strong leadership and people management skills.
  • Excellent communication and problem-solving abilities.
  • Proficiency in CRM software and Microsoft Office Suite.
  • A patient-centric mindset with a strong commitment to excellence.

Why Join Beaconhill Smile Clinic?

• A dynamic and supportive work environment where you can grow professionally.
• Competitive salary and benefits package.
• Opportunities for career advancement and continuous professional development.

How to Apply

Interested and qualified candidates should send their CV and cover letter to: recruitment@beaconhillsmile.com with the subject line “Customer Service Manager Application”.

Note: If you’re passionate about customer service and excited to contribute to a leading dental care group, we invite you to apply today. Join the Beaconhill Smile Group family and be a part of a dynamic team that is committed to delivering exceptional patient care!

By focusing on customer service excellence and leadership, this position offers great opportunities for growth in the healthcare industry. Apply now and make an impact!

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