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Job Review: Head of Department, Business Process Management at LAPO Microfinance Bank

Job Overview

LAPO Microfinance Bank Limited, a leading financial institution committed to empowering low-income households, is hiring for the position of Head of Department, Business Process Management. This full-time role is based in Lagos, Nigeria, with applications closing on February 27, 2025.

About LAPO Microfinance Bank

Established in the late 1980s by Godwin Ehigiamusoe, LAPO Microfinance Bank aims to provide sustainable financial services to underprivileged communities. With a strong commitment to poverty alleviation, the bank offers responsive solutions tailored to the needs of low-income earners.

Key Responsibilities

As the Head of Department, Business Process Management, your primary duties will focus on optimizing banking processes to enhance operational efficiency and ensure regulatory compliance.

1. Process Analysis & Documentation:

• Map and document essential banking processes, including loan origination, account opening, KYC/AML checks, and transaction processing.
• Identify operational inefficiencies and propose solutions to improve customer service and reduce costs.
• Develop “to-be” processes incorporating automation and regulatory standards.

2. Process Improvement & Optimization:

• Lead initiatives to streamline banking operations, particularly in loan approvals, fraud detection, and customer onboarding.
• Implement Lean and Six Sigma methodologies to address banking-specific challenges.
• Ensure process changes are smoothly integrated with minimal disruption.

3. Process Design & Implementation:

• Develop compliant processes aligned with banking regulations such as GDPR, PSD2, and KYC/AML requirements.
• Collaborate with compliance teams to ensure regulatory adherence in all process designs.
• Train staff and communicate changes effectively across departments.

4. Process Monitoring & Performance Management:

• Set and monitor key performance indicators (KPIs) like transaction processing times and customer satisfaction scores.
• Utilize data analytics to detect trends and areas needing improvement.
• Proactively manage risks through continuous process evaluation.

5. Stakeholder Management:

• Maintain strong relationships with branch managers, compliance officers, IT teams, and other stakeholders.
• Clearly articulate process changes and their implications.

6. Technology & Tool Support:

• Leverage BPM software, core banking platforms, and CRM tools to improve process efficiency.
• Recommend and implement technologies that enhance banking operations.

7. Compliance & Risk Management:

• Ensure all process updates meet legal and internal compliance standards.
• Mitigate operational and reputational risks during process changes.

8. Project Management:

• Oversee process improvement projects, ensuring timely delivery and adherence to budget constraints.
• Minimize disruptions during project rollouts and maintain banking service continuity.

Qualifications and Experience

• Education: BA/BSc/HND in a related field.
• Experience: 5 – 10 years in banking process management or a similar role.
• Skills: Strong leadership, project management, and analytical skills. Familiarity with banking regulations is essential.

Why Work at LAPO Microfinance Bank?

• Impactful Work: Play a key role in improving financial accessibility for underserved communities.
• Professional Growth: Opportunities for career advancement and skill development.
• Supportive Environment: Collaborate with a dedicated and diverse team.

How to Apply

Interested candidates should forward their CVs to:

• Primary Email: careers@lapo-nigeria.org
• Copy To: precious.omoruyi-wise@lapo-nigeria.org
• Subject Line: “Head of Department, Business Process Management – Application”

Application Deadline: February 27, 2025

Final Thoughts

The Head of Department, Business Process Management position at LAPO Microfinance Bank offers a chance to lead critical operational improvements in a reputable financial institution. If you’re passionate about process optimization and regulatory compliance in the banking sector, apply now to be part of this transformative journey.

Don’t miss this opportunity! Secure your future with LAPO Microfinance Bank and make an impactful difference in Nigeria’s financial landscape.

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